Contact Us
We are here for you, always. Whether you’re looking to learn more about our programs or looking for assistance with a current payment plan, we can help.
Contact Us
We are here for you, always. Whether you’re looking to learn more about our programs or looking for assistance with a current payment plan, we can help.
We look forward to hearing from you.
CONTACT
Customer Support
1-800-690-1803 ext. 1
customersupport@uptempopay.com
Dealer Support
1-800-690-1803 ext. 2
dealersupport@uptempopay.com
Investors
ir@uptempopay.com
HEAD OFFICES
1-866-UPTEMPO
US
American Express Tower
200 Vesey St, 24th Floor
New York, NY 10281
212-381-0829
Canada
340 King Street East
Second Floor
Toronto, ON M5A 1K8
647-689-3892
The Uptempo™ Automated Payment Program (the “Program”) is issued through FinWise Bank, member FDIC and is administered by Hank Payments. The Program is marketed and distributed by Uptempo Marketing Corp. (“Uptempo”) on behalf of FinWise Bank.
Uptempo™ virtual prepaid accounts (“Accounts”) are issued by FinWise Bank, Member FDIC. Uptempo Marketing Corp. is a limited agent of FinWise Bank and is authorized to market and distribute the Uptempo™ Program on behalf of FinWise Bank. See the Program Agreement and Terms and Conditions for a complete list of details including the costs, fees, limitations, and terms associated with the virtual prepaid Account as well as your rights and responsibilities under the Program. Please see full Fee Schedule for all applicable fees.
IMPORTANT INFORMATION FOR OPENING A PREPAID ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a prepaid Account.
WHAT THIS MEANS FOR YOU: When you open a prepaid Account, we will ask for your name, address, date of birth, and your government-issued ID number. We may also ask to see your driver's license or other identifying information. Your prepaid Account cannot be opened or available for use until it is activated and your identity has been verified. If you begin the verification process but are required to provide additional identifying information, the use of your prepaid Account will be subject to certain limitations.
The program is powered by Hank Payments. Your funds will be held at or transferred to FinWise Bank, an FDIC-insured institution. While there, your funds are insured up to $250,000 by the FDIC in the event FinWise Bank fails if specific deposit insurance requirements are met. FDIC insurance does not protect your funds in the event of Hank Payments’ failure or from the risk of theft or fraud. Additional information about deposit insurance is available on the FDIC’s website at https://www.fdic.gov/resources/deposit-insurance.